Store Assistant Copilot
POS Management
Overview
Why hire this digital worker?
Store associates are expected to know everything: every product and price, every promotion, what's in stock here and across the network, each customer's history, and how to complete any transaction. New and seasonal staff simply can't, so customers wait, questions go unanswered, sales walk out, and your best associates get pulled away to cover. The knowledge already exists across your systems, but it's locked in back-office screens the associate can't reach while they're on the floor with a customer.
How they help?
Every associate performs like your best: instant product, stock, price and promotion answers on the floor, even for new or seasonal staff.
Sales saved on the floor: finds the item elsewhere when it's out of stock here, so the customer doesn't leave empty-handed.
Smarter service: pulls customer history and preferences for clienteling and guides the right recommendation.
Less time in the back office: handles lookups and tasks so associates stay with customers, not screens.
Faster onboarding: new staff are productive on day one with answers on demand instead of memorising binders.
Consistent execution: surfaces the right process, policy or promotion so every store does it the same way.
Key Features
Store Assistant Copilot Skills:
The Store Assistant Copilot works alongside your associates on the shop floor, answering questions, checking stock, pulling customer context and guiding transactions, on whatever device they carry.
Instant product information, specifications, pricing and promotions
Live stock checks for this store and across the network (endless aisle)
Customer lookup, history and preferences for clienteling
Personalised recommendations and cross-sell on the floor
Guides transactions, returns and POS tasks step by step
Surfaces the right policy, process or promotion in context
Locates items, sizes and alternatives across locations
Logs tasks, requests and customer follow-ups
Works on the associate's handheld or POS device, in their language
Integrations:
POS system for transactions and pricing
Product catalogue / PIM for products, specs and price
Inventory and stock for store and network availability
Customer data platform / CRM for history and clienteling
Order management for cross-location orders and fulfilment
Promotions and pricing engine
Safeguards:
Role-scoped: associates see only what their role permits
Honours pricing, discount and promotion governance
Privacy-aware: customer data shown within consent and policy
No invented stock, prices or promotions, grounded in live data
Sensitive actions like overrides and refunds follow approval rules
Full audit trail and performance tracking
Agent Information
Use case
Customer Experience
Go-live duration
4 Weeks
Category
Retail
Platform
Salesforce / Snowflake
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