Digital Workforce for Retail

Digital Workforce

Digital Workforce for Retail

Let AI agents handle the routine work in your service, sales, and store operations so your teams can focus on the customers who actually need them.

Start Your Journey

Order Management

Order status, returns and exchanges, handled end to end. No ticket left waiting.

Customer Experience

Improve customer satisfaction with hyper-personalised experiences.

Stock & Inventory

Seasonality and stock shifts, managed in real time, before they cost a sale.

Approach

From first hire to managed digital workforce

Every digital worker is hired the way you would hire a person: scoped, built, trained and tested against your retail operation before it goes live. Then we run it. You get the output, we handle the operations.

1 Workshop

Half a day. That's all we need to find the first role worth funding, where a digital worker pays for itself in your business.

1 Workshop

Half a day. That's all we need to find the first role worth funding, where a digital worker pays for itself in your business.

1 Workshop

Half a day. That's all we need to find the first role worth funding, where a digital worker pays for itself in your business.

2 First hire & onboarding

We build it, connect it to your core systems and data, test it on real scenarios. Every digital worker gets a named role and a business owner when they go live.

2 First hire & onboarding

We build it, connect it to your core systems and data, test it on real scenarios. Every digital worker gets a named role and a business owner when they go live.

2 First hire & onboarding

We build it, connect it to your core systems and data, test it on real scenarios. Every digital worker gets a named role and a business owner when they go live.

3 Probation

Weekly KPI reviews, edge cases handled (seasonality, returns policy, promotions), constant tuning. The worker learns the job. We manage the ramp.

3 Probation

Weekly KPI reviews, edge cases handled (seasonality, returns policy, promotions), constant tuning. The worker learns the job. We manage the ramp.

3 Probation

Weekly KPI reviews, edge cases handled (seasonality, returns policy, promotions), constant tuning. The worker learns the job. We manage the ramp.

4 Managed staffing

Graduated and working. We handle monthly optimisation, governance, reviews and scope, with seasonal burst capacity built in.

4 Managed staffing

Graduated and working. We handle monthly optimisation, governance, reviews and scope, with seasonal burst capacity built in.

4 Managed staffing

Graduated and working. We handle monthly optimisation, governance, reviews and scope, with seasonal burst capacity built in.

5 Workforce expansion

Repeat the motion. Add more workers across the business. Grow the team without growing headcount.

5 Workforce expansion

Repeat the motion. Add more workers across the business. Grow the team without growing headcount.

5 Workforce expansion

Repeat the motion. Add more workers across the business. Grow the team without growing headcount.

Agent Catalog

AI Agents for Retail

Discover digital workers for every retail use case.

All

Retail

Healthcare

Manufacturing

Financial Services

Hospitality

Order Status Agent

Order Management

Handles "where is my order" and every related post-purchase status request, across every channel.

Retail

Returns & Exchanges Agent

Order Management

Handles the full returns and exchanges journey end to end, with no human touchpoint, and keeps the sale wherever it can.

Retail

Personal Shopper Agent

Customer Experience

Guides product discovery, gives personalised recommendations, and runs conversational checkout.

Retail

Loyalty Concierge

Customer Experience

Keeps every customer recognised, active and coming back, turning the loyalty data you already hold into a retention engine.

Retail

Store Assistant Copilot

POS Management

Turns every store associate into your best one, with instant answers, live stock and clienteling in hand.

Retail

Agent Skills

Build the skills. Train the digital workforce after.

Every digital worker in retail needs to know the job before they start. Here's what we teach them.

Order Management

Handles status queries, returns, and exchanges. No human touchpoint needed.

Order Management

Handles status queries, returns, and exchanges. No human touchpoint needed.

Personalised Shopping

Guides product discovery, personalised recommendations, and conversational checkout.

Personalised Shopping

Guides product discovery, personalised recommendations, and conversational checkout.

Loyalty Building

Autonomously creates loyalty promotions based on segmentation data.

Loyalty Building

Autonomously creates loyalty promotions based on segmentation data.

POS Operations

Unified POS with clienteling, endless aisle, mixed cart, inventory management.

POS Operations

Unified POS with clienteling, endless aisle, mixed cart, inventory management.

Campaign Optimisation

Handles campaign execution from brief to live journey, without underperforming assets.

Campaign Optimisation

Handles campaign execution from brief to live journey, without underperforming assets.

Order Routing

Tracks stock across locations, flags anomalies, and triggers replenishment automatically

Order Routing

Tracks stock across locations, flags anomalies, and triggers replenishment automatically

Control & Governance

Deploy every digital worker with confidence

Digital workers act with guardrails, not vibes. Every one we deploy ships with a non-negotiable set of controls, so you stay in command from day one.

Control & Governance

Deploy every digital worker with confidence

Digital workers act with guardrails, not vibes. Every one we deploy ships with a non-negotiable set of controls, so you stay in command from day one.

Get Started

Governance model
Agents operate under a pre-defined authority matrix enforced by agent guardrails.
Human approval flows
High-stake actions require explicit human approval and validation before execution.
Escalation matrix
Three-tier escalation matrix to make sure each case is handled by the right person.
Performance tracking
Track digital worker performance in Tableau with all main KPIs in one view.
Rollback plan
Every deployment includes a one-click rollback to the previous version.
Performance reviews
Agents get regular performance reviews that ensure peak performance at all times.

Governance model
Agents operate under a pre-defined authority matrix enforced by agent guardrails.
Human approval flows
High-stake actions require explicit human approval and validation before execution.
Escalation matrix
Three-tier escalation matrix to make sure each case is handled by the right person.
Performance tracking
Track digital worker performance in Tableau with all main KPIs in one view.
Rollback plan
Every deployment includes a one-click rollback to the previous version.
Performance reviews
Agents get regular performance reviews that ensure peak performance at all times.

Governance model
Agents operate under a pre-defined authority matrix enforced by agent guardrails.
Human approval flows
High-stake actions require explicit human approval and validation before execution.
Escalation matrix
Three-tier escalation matrix to make sure each case is handled by the right person.
Performance tracking
Track digital worker performance in Tableau with all main KPIs in one view.
Rollback plan
Every deployment includes a one-click rollback to the previous version.
Performance reviews
Agents get regular performance reviews that ensure peak performance at all times.

Trust & Safeguards

Trust sits at the core of your digital workforce

Digital workers handle real customer interactions, so trust can't be optional. Every worker ships with a defined authority matrix, human approval flows, escalation rules and monitoring from day one.

Governance model
Governance model
AI Agent guardrails
AI Agent guardrails
Human approval flows
Human approval flows

Escalation matrix
Escalation matrix
Testing and evaluation
Testing and evaluation
Real-time monitoring
Real-time monitoring

Rollback plans
Rollback plans
Hallucination prevention
Hallucination prevention
Fraud & abuse detection
Fraud & abuse detection

Data privacy & compliance
Data privacy & compliance
Audit trails
Audit trails
Brand voice enforcement
Brand voice enforcement

FAQ

Questions before you hire?

Common things teams ask before bringing on a digital worker.

FAQ

Questions before you hire?

Common things teams ask before bringing on a digital worker.

What can a digital worker do?

It handles a defined role end to end: answering customers, qualifying leads, processing returns, flagging fraud, and more. You scope the role in the workshop, and we build to it.

How accurate is it, and what about hallucinations?

Answers are grounded in your approved knowledge and live data, and every action traces back to a source record. When it isn't sure, it escalates to a human rather than guessing.

Where does our data go?

It stays inside your trust boundaries. PII is masked in logs, and nothing trains on your real customer conversations. GDPR-aligned by design.

How long until the digital worker is live?

We start with a half-day workshop and move into MVP onboarding from there. Most roles go live in a matter of weeks.

What happens when it gets something wrong?

It escalates to a human, logs what happened, and learns from the override. Every decision is auditable after the fact.

Does it work with our existing tools?

Yes. Digital workers run inside the tools your teams already use: service consoles, CRMs, ERPs and marketing platforms.

Who manages it after launch?

We do. Managed staffing means the worker is monitored, tuned and improved for you, 24/7.

Platforms

Deploy on top of your existing tech stack

We deploy and integrate digital workers deeply inside your existing tech stack. No replatform needed.

Salesforce

Deployed on Agentforce over Data 360, monitored in Tableau, live inside Customer 360 and Slack.

Salesforce

Deployed on Agentforce over Data 360, monitored in Tableau, live inside Customer 360 and Slack.

Salesforce

Deployed on Agentforce over Data 360, monitored in Tableau, live inside Customer 360 and Slack.

Snowflake

Deployed with Snowflake Intelligence or Claude on your modern data warehouse.

Snowflake

Deployed with Snowflake Intelligence or Claude on your modern data warehouse.

Hire your digital workforce, today

Grow output and productivity, not headcount. Hire trusted digital workers that are grounded in your data and deploy seamlessly on the stack you already own.

Start Your Journey

The team of tomorrow, hired today.

Hire your digital workforce, today

Grow output and productivity, not headcount. Hire trusted digital workers that are grounded in your data and deploy seamlessly on the stack you already own.

Start Your Journey

The team of tomorrow, hired today.

Hire your digital workforce, today

Grow output and productivity, not headcount. Hire trusted digital workers that are grounded in your data and deploy seamlessly on the stack you already own.

Start Your Journey

The team of tomorrow, hired today.